NANCY E IRLBACHER
20 Nutting St, Nashua, NH 03064
6036570663 neirlbacher@gmail.com
OBJECTIVE
I am seeking fulltime, permanent employment where I may apply my technical, customer service, and
academic skills in a professional environment.
TECHNICAL EXPERIENCE
Advanced computer skills include: Microsoft Office Products all versions (Word, Excel, Access, PowerPoint,
Outlook), Microsoft FrontPage, typing 65+ WPM, 10Key calculator, Quickbooks
WORK HISTORY
DSCI LLC, Manchester, NH
01/2013 to Present
Provisioner
Create requests and generate orders for provisioning of moves, additions, and changes in services for the MAC
Provisioning department of an internet, iPBX telecom, conferencing, and video enterprise services provider.
Report order status and collaborate between the service delivery, repair and NOC departments. Provide product
information and pricing, assist with identifying repair issues, and provisioning of iPBX services using Broadsoft
(i.e. user profiles, efax, auto attendants, hunt groups, call centers). Generate offnet orders for measured
business lines, number ports, toll free Resporg, RCF, circuits, generate monthly reporting of service delivery
issues and perform project related requests.
Single Digits, Manchester, NH
07/2011 to 10/2012
Customer Support Technician
Provide inbound technical support for a provider of HSIA guest internet and business class ethernet and
wireless network solutions. Assist guests with connectivity issues primarily in hotels, RV Parks and
Condominiums. Support includes the ability to navigate and troubleshoot issues in nearly all operating systems
and devices such as Windows, MacBooks, Ipads, etc. Identify down access points, switches, gateways and other
networking issues. Resolve authentication errors and report higher level networking problems. Proficient in
client ticket management.
Callogix, Bedford, NH
08/200903/2011
Member Service Representative
Provide inbound call member support for subscribers of Blue Cross Blue Shield of Massachusetts on a
contractual basis for a reputable call center. Responsible for inbound calls for Member Services and Provider
Services. Interpret policy eligibility, benefits, claims, online registration and many other technical and customer
service related functions. Knowledge of medical terminology and ability to navigate and troubleshoot internet
issues required.
The Impact Group, Hopkinton, NH
09/2006 – 09/2007
Technical Services Representative
Required to have a comprehensive understanding of retail and lease calculation methods used by financial
institutions in automotive lending. Performed calculation testing to reconcile the menu software to other
financial management systems for automotive dealerships such as Reynolds & Reynolds, ADP, and EDS.
provided technical support via phone, email and GoToMeeting sessions online.
A1 Home Inspections, Inc., Hopkinton, NH
3/2003 – 9/2006
Office Manager
Managed office and bookkeeping functions for a oneperson home inspection company by performing
bookkeeping, answering phones, quoting home inspections, water and radon analysis, delivering brochures and
other tasks as needed. Used QuickBooks for AP, AR, filed quarterly federal and state returns, handled payroll
deposits using EFTPS, and handled other banking and services as needed.
EDUCATION
Hesser College
Associate of Science, Psychology
Franklin Pierce University
1.5 years Business and Accounting
20022003
August 2009